Terms and Conditions

Payment Options

OUR FLOWER STUDIO has multiple payment options for your convenience.

CREDIT CARD –  Visa and MasterCard (AMEX and DINER not applicable online)

CORPORATE ACCOUNTS (Subject to approval prior to ordering and to Corporate Accounts Terms)

Credit cards payments allow for same day delivery of your order as your payment can be processed immediately; but is subject to delivery conditions.

Corporate Accounts

OUR FLOWER STUDIO offers monthly accounts to approved corporate customers. To set up an account for your business, simply contact OUR FLOWER STUDIO 08 6293 1381 to discuss your circumstances and needs.

Terms and Conditions

OUR FLOWER STUDIO provide our services to you in accordance with the following conditions. If you visit the on-line shop at OUR FLOWER STUDIO you accept these conditions.

On-line Pictures

For photographic purposes, photos show open blooms. The majority of our flowers are sent to the recipient in bud form to allow longer lasting flowers.  The flowers will require time to open to appear as full as the picture and show their full beauty.

Substitution

At times we may have to substitute flowers, wrapping or containers; due to temporary, seasonal or other availability issues. These items will be substituted to items of equal value and OUR FLOWER STUDIO has the right to do so. In extreme cases we will notify you (the customer) via the contact information provided that a substitution may needed to be made, but we are not required to in all cases.

In instances of Hot Weather OUR FLOWER STUDIO reserves the right to substitute perishables items that require direct refrigeration upon delivery to non-perishable items. In extreme cases we will notify you (the customer) via the contact information provided that a substitution may needed to be made, but we are not required to in all cases.

PRICING and DELIVERY Charges

Unless otherwise stated, prices displayed for products within our website are the full retail price of the product itself. Prices are shown in Australian Dollars, unless otherwise stated. Delivery is added upon checkout.

OUR FLOWER STUDIO respects your privacy and we are committed to the protection of your personal information. As such, the information we collect from you is strictly confidential.

The Information we collect and how we use it

While using this website we may request certain personal information to aid us in placing your order. This may include your:

Name

Address

Contact numbers

Email address

Credit card details, and

Recipient details

This information is used by us in different ways: to communicate with you about your order, to aid in the delivery of your order and to gain credit card authorisation.

Personal Information Security

All information we collect is encrypted and transmitted to OUR FLOWER STUDIO using SSL Certificate Encryption .

Disclosure of information

Any Information you provide to us will not be sold, rented, disclosed, revealed, licensed, passed on or shared to any third parties outside of Our Flower Studio; unless you have personally authorised us to do so or if it is required by law.

 

Returns and Refunds

At OUR FLOWER STUDIO we are committed to providing the best quality flowers to our customers. When purchasing from our on-line store our aim is deliver your order as close to the design you have selected.

There may be a time when you have concerns with your order meeting expectations. In these instances we recommend you contact us at OUR FLOWER STUDIO directly as soon as possible to discuss a favourable outcome. Flowers should last between 3 to 7 days and it is essential that your flowers are watered and are not exposed to extremes of elements such as heat to prolong the lifespan of the flowers. Any flowers you are not happy with please keep, as we may need them to be returned to us to asses any potential problems.

Refunds will not be given for change of mind, and instead will only be given if we have proof of your problem and we agree that a problem exists. A refund will only be issued if agreed upon where it is the only suitable outcome for both parties. All complaints must be made within 7 days of delivery with proof.

Order Cancellations and Conditions

If for any reason your order needs to be cancelled please contact OUR FLOWER STUDIO directly on 08 6293 1381 as soon as possible.

Orders cannot be cancelled if they have already left with our delivery driver. Orders that have not left the shop in Kalamunda or been prepared by our florists may be cancelled upon agreement between the customer and OUR FLOWER STUDIO.